If you’re in professional services of any type, where you have to put a price tag on your time, this definitely happens to you. If you are not, it’s likely you’re doing this to people delivering professional services to you.

Let’s look back, for a moment, to my post “Thank You For Your Time” — are you expressing gratitude to people for their one finite commodity, their time?

Service professionals in all industries struggle with the question of pricing. The actual real value of the dollar fluctuates constantly, the purchase power of each greenback gets weaker by the moment, housing, stocks, retirement savings plans, investments, everything around us is bouncing around like a yo-yo on a daily basis, but we need to have a snapshot fixed hourly or service-based rate that we can quote to people. Or perhaps today we’re sending out a 20-page proposal on a 6-month contract and trying to gaze deeply into our crystal ball and project our financial needs for 6-months + the period of time we’ll be looking for the next contract + padding for inflation and emergencies over 6 months, and oh yeah a profit margin so maybe we can actually advertise.

But for some reason, people have little or no respect for time — our one finite commodity. As they firmly grasp and push forward the hands of our lifetime clock, taking our time that we will never get back, the mechanisms screaming protest in clockwork agony, they hold onto their wallets for dear life. Money, however, is an asset that you can quite readily get. Ask any affiliate marketer, you can get a residual income for an up-front investment. That up-front investment, again, is time. But it will continually pay off, the check’s in the mail from the company paying you a commission. If you ask law of attraction aficionados money is ready to come to you in great quantities once you free yourself from disbelief and actually act on your dreams, fulfill your mission in life and STOP WASTING TIME by getting in your own way.

Even as they lengthen our lives with medicines, cybernetic enhancements, nanoprobes, and everything that the creativity of science can leverage against the Reaper, lives will still run out. We can squeeze only so much out of life before it is gone. With the caveat of a few people on ice awaiting immortality.

So why do people “leak minutes” on the boob tube? (I don’t) Why do we often commit sins of robbing others of their time and being stingy on the compensation? While we should come at this with an attitude of gracious thankfulness, instead we hang on to our wallet when someone is willing to leverage their expertise, blood, sweat, and most especially precious moments to further our cause. It’s perhaps one of the leading causes of burnout amongst the experts, since we always have to fight for the right to feed our families, insure our business, plan our financial future. Hear the sound of clients crying in agony, clinging to their wallets like we were ripping out their heart, when what they’re paying for is the ransom for saving them that one absolutely finite commodity — time.

If you could do it yourself, in less time than it takes you to make that money, and with the same quality, then you should do it yourself. What you are hiring is higher quality than you can produce, with less of a <cough> commitment <cough> of your time (remember: the pig is committed*), far less stress, and the ability to “set it and forget it” with regard to achieving the results you need. You decide what price that’s worth to you, and PLEASE save the expert a lot of time by telling us up-front if there’s a hard price limit on what that’s worth to you. We shouldn’t spend 5 hours writing the 20 page proposal if we can tell we’ll need over $15,000 to do the work, but your hard limit is $10,000.

Below is a video message that’s absolutely brilliant. I think it was meant to be funny, but I didn’t laugh. I thought I would share it to help you understand the patent ridiculousness of arguing with service professionals who have set their fees, or poured over your RFP to give you a quote.

Are you the victim or perpetrator? Enjoy:

Perhaps this can help change people’s attitudes? Here’s my wishful-thinking:

If you’re in need of an expert’s services…quit haggling. If you must, ask if the price is final, or if there’s budge room, but don’t whine if the quote is final. Perhaps removing a few unnecessary items from a quote will lower the price to an acceptable fee for excellent service. You can save precious minutes, or hours if you keep requesting revisions to a quote — both yours and the professionals. And if you’re more interested in price than the high quality of the professional who gave you the quote, ask: “Do you know someone who can provide a comparable service for $1000?” Cut to the chase. Everyone can save some grey hairs on the issue.

On the service person’s end: if you’ve poured over pricing and you think it’s fair — It Is! Quit letting customers haggle. If you really feel that you want to work with them, level with them: “What exactly are you willing to pay?” Then decide whether you can remove some items from the list of deliverables to bring it down to their price, but don’t compromise. If there’s no equitable solution cut your losses, reclaim precious minutes and walk away. Someone so willing to haggle over everything is going to be a source of pain for every moment while you’re on the job. If you lower your prices, you will resent doing the work. You shouldn’t charge money if your very best will be tinged with resentment or regret. Don’t low-ball yourself by jumping the gun and offering lower fees if the potential client hesitates. Just keep your trap shut and wait. Either they want you or they don’t want you: they’ll speak with their wallet.

*In the making of the average american breakfast, the chicken and cow are involved, the pig is committed.

Click for images to spark the imagination on how to think differently about the so-called recession.

I don’t know about you, but I didn’t ask for a recession (or depression, or whatever….). It wasn’t on my list of “things to do” this year. It’s not on my resolution list. And it’s not even on my bucket list.

I’ve decided to boycott the recession. I refuse to buy into it. It’s like the guest you really wish you didn’t have to invite to your potluck — they don’t bring a dish and they eat for 20. And they pick the best dishes to eat. Nothing left for anyone else. Well, I’ve decided I don’t care if I piss off Uncle Sam, this person ain’t coming to my bar-b-que.

Maybe you’d like to join me. I have created a group of images, badges, stickers, funny sayings — stick them wherever you want as long as you keep to the “by” attribution requirement. Put them at the bottom of your email, on your blog, on a card in your wallet. Or don’t. If you find them offensive or silly, then move along. I don’t know what colors people need them in, so I didn’t get fancy with colors. It’s a boycott, not a Gala.

I’m especially fond of “While you were out griping…”

I’ve been saying it for a while, but avid networker Dr. Ivan Misner inspired me (in this YouTube video) about buying in to the recession. He met someone with a “I ABSOLUTELY refuse to participate in this recession” button. That’s what did it. Criss on inspiration. That means “Watch Out!” to anyone who knows me. If anyone is actually interested in my hastily-designed buttonfest, I’ll make this one easier on you and actually slice up the images so that you can post them individually on your website with a transparent background where warranted….but if no one wants the images, I won’t bother.

Keep working, keep thinking, keep dreaming big, keep your head above water, and don’t stop doing the doggy paddle. You know, all that law of attraction stuff, right? Don’t think fear. Don’t feed the mental commiseration going on. You’re running a business! Think of sales closing the way they should. Think of checks in your mailbox. Think of how much your business is going to grow. If your business is growing double this year, you have a lot of work to do — “Sorry guys, no time to gripe….” or, as one of my images says:

“While you were out griping ….you could have picked up a client.”

I’ve decided to change discount policies. There are two blanket discounts available:

Orange & Sullivan (NY) Chamber of Commerce members, and members of Business Exchange Network get a base 5% discount on Eclectic Tech’s easy-to-edit websites.

Child care professionals (including teachers, schools, and child care centers), holistic businesses & practitioners, organic businesses, and registered educational non-profits get a base 10% discount on Eclectic Tech’s easy-to-edit websites.

I’m extending a discount of 5% for any contract which is paid in full at contract signing. This discount is in addition to the discounts mentioned above. So for a chamber member to enjoy a 10% discount now requires payment in full up-front.

The discounts will no longer extend to other services or my hourly rates.

I’ve watched some very large contracts come through where chamber members would be getting a discount that is more than enough to pay for me to renew my chamber membership next year. I can’t sustain that level of discounting on my services, especially any services that are laborious and may not be furthering my overall goals in my business.

I’m sorry for any inconvenience. I will honor any proposals that have not expired, but the new policies will take place in any future or re-assessed contracts.

[tags]Chamber,clients,easy to edit, holistic, education,life,money,prices,sale,time[/tags]

I’ve changed my prices on everything except my hourly rates, as promised.

Now I’ve gone and put a sale on blog additions to the Easy-to-Edit website package.

Whatever it is that you have to speak about, I’ve got the software to help you say it!

Watch the sale page each month for specials. Most specials apply to the Easy-to-Edit package, so get the base package before the price goes up hire — all my prices will slowly be escalating for the next several months, and proposal expiration dates will be strictly adhered to.

[tags]blog,open source,easy-to-edit,prices,programming,sale,web applications,writing[/tags]

Attention to all customers:

June of last year I raised my hourly fees. This year, I’m going to change my package prices. I’ve priced some exceptionally attractive packages, but I’m losing time and money on the deals.

I’m going to phase in new prices incrementally over the next several months.

Starting February 1st, I’m going to raise all the package prices on the website and any new work proposals that go out will be at the new prices — and that raise in prices will be about 10% per month until approximately November. Proposals always go out with an acceptance clause (“prices are good if you respond within X days”), and starting February 1st, work proposal acceptance clauses will be strictly adhered to. If you call the next month, after your offer has expired, the price will go up.

I will extend a courtesy for proposals that expired in January: Any proposal that expires in January can be locked in at the old rate if you sign a project agreement and submit a deposit before February 15th. Proposals that expired before January need to be re-estimated. Deadlines will also need to be changed, and it will be reflected in your work proposal.

Any customers whose proposals expired before January should request a new proposal for their work. It will give my new proposal system a good test and keep me busy.

Money Saving Tips:

1. If your proposal or project agreement expired before January, request a new proposal or agreement and accept by February 15th or the expiration date, whichever is later.
2. If your proposal or project agreement expires in January, sign a project agreement by February 15th.
3. If you miss the boat, you’ll pay more.

Last month, at the Orange County Professional Women’s Network, we did an exercise about holiday stress, and how to relieve it. Many people’s answer to mall traffic and stress was “shopping online”.

I have a better idea: Shop Local Online.

I saw a Times Herald-Record article today about shopping local. I couldn’t agree more.

I have to remember to toss my e-commerce sites on sale around July-August next year, to have them ready by October-November. I might only be able to serve the first 20 or so clients, put up bare-bones undesigned sites, or I may have to hire a helper or three, but my goal, as always, is keeping the local economy thriving. I’ll come up with great ideas for increasing the economy locally, but everyone has to help me out.

If we can spend the next year in a concerted effort to get local businesses online, and find unique ways to deal with the crunch shopping period that seems to now start from Halloween preparations through January, we can pull some of that economy back into the region.

Anyone with more great ideas for how to help out the local economy, let me know. Meanwhile I have more and more ideas to unleash slowly over the next year or two.

Here are some great ideas: 1) Mention to local businesses when you would have chosen them to purchase from but you didn’t have the time or patience to do anything but online shopping. 2) Sponsor a local business’s e-commerce site! I can put a banner ad on the e-commerce site that points to your business’ site, you help the business pay for the site set-up and installation. A custom designed e-commerce site goes for $1000 and has space for 4-6 banner ads — think of that; an e-commerce site with up to 6 $100 ad spaces with ads running for a year can slice the price down to less than half! [Ed - this price is going to be going up over the year!] 3) Mention Eclectic Tech and my Shop Local Spree that will be starting next summer — I can start taking names on a waiting list for businesses that would get in on my sale before the sale begins! Heck, maybe I’ll have 20-30 sites lined up before the summer vacation! When I officially announce the waiting list, I’ll figure out how much the sale will be for ($100 off? maybe more! I only hesitate because e-commerce sites are really cumbersome projects that suck up a LOT of my time) [Ed - as of Feb 1st the plan is for $200 off on the base site, and more than half off non-product pages in July & August - with a complimentary sale for Easy-To-Edit sites with PayPal Buy Now buttons], and whether I require a small deposit to be on the list (like $50 non-refundable deposit?).

Ideally more than just gift-selling retails will want to get in on it, from a “Buy Now” button for a gift certificate on a normal site, through pizzerias and delis with website-to-fax order placing for deliveries. We just have to get creative. Give me ideas I can run with.

Criss

[tags]e-commerce,economy,money,prices,sale,web applications[/tags]

A bunch of things to quickly jot down. First, in response to my last blog post “The Check’s in the Mail” — it was certainly Murphy’s law at work, it took an entire week after that post for checks to start to come in. The day the first check came in I landed two new contracts for websites, along with the respective deposits.

On the subject of rain — apparently Orange County, NY doesn’t do rain halfway. Another few inches over these few days.

My business agrees with the weather — I had 12 incoming jobs (that doesn’t mean they’ll all go to contract, or all go to contract at the same time), two of which went to contract as I mentioned above, and one established client called me with several rush jobs. Feast or famine, but nothing steady! Yay!

I’ve been a networking fiend lately. You can find me at Orange County Chamber of Commerce events, BNI events, Orange County Women’s Professional Network events, Orange County Networking Alliance, Toastmasters, etc. Anyone in the area looking to network, I’d love to hear from you.

On those notes, I have some work to get through then I’ll have new information for my portfolio, clients page, etc.

Good luck out there!!

My Services page has been updated with some lower, and more explicit, pricing.

I had made a mistake when putting up the pricing for flat html design, and made it sound like it was $400 per page — now it specifically says that I am changing $250 and up per page design. So if you want a design for the homepage, and a separate design for “inside pages” it would be $500+ and a per-page fee for the inside page content.

I also corrected the costs for putting pre-designed designs into web applications, a few web applications are easier to template than others and their fees are listed separately.

I’m sorry if that caused anyone to panic and run

[tags]prices[/tags]

I’ve got a Google AdWords campaign going. It’s terribly addicting. I’ve been using it for a week, playing around with the ads, the bids, and the keywords. I knew all about AdWords, being a well-educated SEO techie web-admin-guru, but never had anything to sell, so I never bothered having an AdWords campaign. I’m not a shopping-cart kind of woman. Well, since creating the Comments (0)